For Puerto Rico, shipping typically takes 3-5 business days. For the U.S., it usually takes 4-7 business days. Please note that these times may vary depending on the carrier, location and the holiday season due to high demand.
Shipping Information
How long does it take to get my products?
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on the carrier's website to track your package and get real-time updates on its delivery status.
What should I do if my package is lost or delayed?
If your package is delayed or appears lost, please contact the carrier directly with your tracking number for assistance. If you need further help, feel free to reach out to us, and we will do our best to support you during the process.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We can update the address if your order hasn’t been shipped yet. Once the order is shipped, we are unable to make any changes.
Order, Refund, Exchange & Return
What should I do if I'm unsure about the size or fit of an item?
We recommend checking our general size chart first and verifying your measurements to find the best fit. If you still have questions, feel free to contact us via WhatsApp or call us at 787-938-8882 for further assistance. Our team is here to help you choose the perfect size!
What is your refund policy?
We do not offer money refunds. Instead, we provide store credit in the form of an e-gift card for the value of your returned items. This credit can be used on future purchases and does not expire. Make sure to use it to find something you love!
Can I exchange an item I purchased?
Yes, we offer exchanges for items within 14 days of receiving your order, as long as they are unworn, unwashed, and in their original condition with tags attached. To initiate an exchange, please contact our customer service team with your order number and desired exchange item. If the item is unavailable, we will provide store credit in the form of an e-gift card. Please note that customers are responsible for the return shipping costs.
What is your return policy, and how do I return an item?
We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items are final and cannot be returned or exchanged. To return an item, please contact via WhatsApp our customer service team at 787-938-8882 with your order number and reason for the return. We will provide you with a return authorization and instructions. Please note that customers are responsible for return shipping costs, and we recommend using a trackable shipping service, as we are not responsible for lost packages.
What should I do if I receive the wrong item in my order?
If you receive the wrong item in your order, please contact us immediately via WhatsApp at 787-938-8882 with your order number and a photo of the item you received. We will review the issue and provide you with instructions on how to proceed. We will cover the return shipping costs in such cases and send you the correct item as soon as possible. Your satisfaction is our priority, and we will work to resolve any issue quickly and efficiently.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal and ATH Móvil. If you have any issues processing your payment, please contact us via WhatsApp at 787-938-8882.
Can I pay using ATH Móvil?
Yes, we accept payments through ATH Móvil. To pay using ATH Móvil, follow these steps:
- Add the items you wish to purchase to your cart and proceed to checkout to view your total order amount.
- Take a screenshot of your order summary and send it to us via WhatsApp at 787-938-888.
- Open your ATH Móvil app and send the payment to the same number (787-938-888).
- Once your payment is received, a team member will contact you to continue processing your order.
If you have any questions or need further assistance, feel free to reach out!
Is it safe to use my credit card on your website?
Yes, your security is very important to us. Our website is powered by Shopify and uses SSL encryption to ensure that all your personal and payment information is protected. Credit card details are processed securely and are never stored on our servers. If you have any concerns about the safety of your information, please contact us via WhatsApp at 787-938-8882.
Can I use more than one payment method for my purchase?
Currently, we only accept one form of payment per order. If you wish to use a combination of a gift card and another payment method, you can do so by entering the gift card information first. The remaining balance will need to be paid using one of our accepted payment methods. If you need further assistance, please reach out to us via WhatsApp at 787-938-8882.
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Need Help?
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